Office Appointments (require 24 hours' notice to cancel without penalty)

 

We currently confirm office appointments seven days prior to your appointment in three ways.

 

1.   If you have a cell phone on file with us, you will receive a text message midmorning seven days prior to your appointment.  The first text message you receive from us will be a welcome message that gives you the option to stop any further text communications by simply replying with the word STOP. If you choose to accept text message reminders, then you will receive an appointment confirmation around an hour later. You can then reply with YES or NO to the appointment.  If you choose not to reply, see# 2.

 

2.   If you do not have a cell phone or choose not to reply to the text message, you will receive an automated phone call around the six o'clock hour again attempting to confirm your appointment.  At the end of the message, it will request you confirm your appointment by pressing 1for YES or 2 for NO. If you choose not to respond yet listen to the message or the message is left on your voicemail or answering machine, we accept that as a YES to the confirmation unless you call and tell us otherwise.

 

3.   An email will be sent to all patients with a valid email address on file with your appointment reminder information.  Please do not respond to the email.

 

 

Procedure Appointments (require 5 days' notice to cancel without penalty)

 

We currently confirm procedures seven days prior to the date of your procedure in three ways.

 

1.   If you have a cell phone on file with us, you will receive a text message midmorning seven days prior to your procedure. The first text message you receive from us will be a welcome message that gives you the option to stop any further text communications by simply replying with the word STOP. If you choose to accept

text message reminders, then you will receive an appointment confirmation around an hour later.  You can then reply with YES or NO to the appointment.  If you choose not to reply, see# 2.

 

2.   If you do not have a cell phone or choose not to reply to the text message, you will receive an automated

                    phone call around the six o'clock hour again attempting to confirm your appointment.  At the end of the message, it will request you confirm your appointment by pressing 1for YES or 2 for NO. If you choose not to respond yet listen to the message or the message is left on your voicemail or answering machine, we accept that as a YES to the confirmation, unless you call and tell us otherwise.

 

3.   An email will be sent to all patients with a valid email address on file with your appointment reminder information.  Please do not respond to the email.

 

 

We will send a second reminder 2 days prior to your procedure. This call is in place to remind you to reread and follow your procedure instructions and call our office with any questions immediately.